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SAP Service Delivery Manager IS-Utilities Project - Belgium/Germany/Netherlands

posted Dec 1, 2010, 8:26 AM by Cezar Maroti   [ updated Dec 1, 2010, 8:30 AM ]
Roles & Responsibilities 
  • Planning and monitoring project activities 
  • Resource forecasting and managing resources 
  • Responsible for ensuring the availability of BI systems following the service levels agreed with the different units. 
  • Managing the flow of work 
  • Co-ordinating with the client for delivery, testing and acceptance schedules 
  • SLA and status reporting on a weekly basis to the client's Program Manager 
  • Monitoring the quality improvement related work carried out 
  • Ensuring the quality of the deliverables 
  • Planning and monitoring day to day activities of the team 
  • Co-ordinating with the client for testing and acceptance 
  • Escalation point for the different BI teams and the head of crisis management within the application. 
  • The SDM reports directly to the Service Level Manager. 
More positions are available for this project. See the entire list of jobs:

Relevant Experience 
  • 8+ years in IT. 
  • 4 + years experience in managing development as well as support projects in Business Intelligence 
  • Track record of successful program management in Energy and Utilities domain with ITIL processes/framework. 

Extra Technical/Functional Skills 
  • Basic understanding of SAP BI and BOBJ Technology (E1 level) 
  • An ideal candidate would have Expert administrative capabilities with in-depth understanding of BI concepts and Energy and Utilities domain knowledge and a fair technical background on the technologies used. (E2 level) 
  • More than 8 years of Project Management Experience in various types of Applications and in Implementation, Support & Upgrade projects. 
  • 2 + years of managing Energy and Utilities projects (E3 level) 
  • Ability to define and manage areas like Incident management, Change management , Problem management , Transition to production etc. (E4 Project Mgmt Level) 

Generic Managerial Skills 
  • Excellent Client facing skills & communication skill 
  • Should have good training skill 

Good knowledge of English and fluency in one of following languages: Dutch / French / German. 

Work Location 

Client and Project
Our client is an international IT Consulting company with a strong presence on all continents.
Their European SAP practice will start a large SAP BI project for an utilities company in Western Europe.
There are multiple requirements for this project. The full list can be seen on his page:


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