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Customer Service Representatives Italian/Spanish/French speaking - Nijmegen, Netherlands

posted Sep 24, 2010, 12:59 AM by Cezar Maroti   [ updated Sep 24, 2010, 1:05 AM ]
For a customer, located in Nijmegen (Netherlands) we are looking for Italian/Spanish speaking Customer Service Representatives.

It’s a worldwide food production company located with a production facility (plant) near Nijmegen. The Headquarter is in the U.S. and the European Headquarter in Amsterdam. In total they have 7 plants worldwide. The reason of the search is that Customer Service from Europe is going to be centralized to the production plant in Nijmegen.

Key Performance Areas:

·         One stop shop contact for all inquiries from European customers.

·         Swift and accurate processing of customer orders.

·         Resolve all kind of orders issues.

·         Complaint and return processing.

·         Proactive communication with the 3rd party logistics supplier.

·         Liaison with Finance, QA and the planning team.

·         Make day, week and month reports.


Qualifications and Experience:

·         Secondary vocational or Bachelor degree.

·         2-3 years of experience in Customer Service and Distribution role in an international environment.

·         Excellent communication skills in French or Italian or Spanish, with English or Dutch as a second language.

·         Excellent interpersonal and communication skills to build strong working relationships with external and internal customers throughout the organization.

·         Pro active, diplomatic and solution oriented in solving potential delivery issues.

·         Ability to manage customer expectations is such a way that our customers perceive our service to be “best in industry”.

·         Knowledge of Order to Cash and CRM processes.

·         Ability to enter high volume of orders accurately and quickly.

·         Excellent computer skills, experience with ERP/CRM systems (SAP).


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